GOOD LEADERS follow this path in difficult situations:

• They NEED - They aren't afraid to admit they need
to listen & get understanding
• They READ - They evaluate what has happened &
what steps are best to take
• They FEED - They communicate what they've
observed to key players
• They HEED - They act on the basis of their
discovery, even if it means change
• They LEAD - They provide direction to those
involved